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Terms & Conditions That Protect Your Account

Before you open your account with bola11, these Terms & Conditions set out exactly what you agree to, what we commit to, and how your account, deposits via…

Account Rules Clearly StatedDANA, OVO, GoPay & QRIS CoveredIndonesia Jurisdiction ContextUpdated & EnforceableContact Path Included

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What These Terms Actually Cover

bola11 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

These Terms & Conditions apply to every interaction you have with bola11 — from the moment you complete registration through every deposit, wager and withdrawal request. We cover account eligibility (which depends on local law), how payment transactions via DANA, OVO, GoPay and QRIS are processed

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and recorded, what happens if an account shows irregular activity, and the process for closing or suspending an account. Funds deposited through OVO or QRIS are subject to the same transaction-verification steps as any other method. Breaching these terms — including creating duplicate accounts or providing
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false identity details — may result in account suspension pending review. We update these terms when our operating conditions or legal obligations change, and we notify you via the email address on your account before changes take effect.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

HUBUNGI TIM KAMI

Reach Us About These Terms

If any clause in our Terms & Conditions is unclear, or you believe an account action was taken in error, our support team is reachable around the clock. Whether you are in Bandung or anywhere else in Indonesia, you can raise a terms-related query through the channels below and expect a substantive reply within the stated timeframe — not an automated acknowledgement.

Team online

Live Chat

Available 24 hours a day, 7 days a week directly inside your account dashboard. Raise a terms dispute or ask for clarification on any clause and an agent will respond within two minutes during staffed hours.

Email Support

Send a detailed query about these Terms & Conditions to our support address. We aim to provide a written response within 24 hours, with a reference number attached so you can track the outcome of your case.

Help Centre

Our Help Centre holds the full text of every terms clause, version history and a searchable index. Access it from the footer of any page while logged in — no separate login required to read the policy documents.

KEAMANAN DAN KEPERCAYAAN

How We Handle Your Account Under These Terms

Our Terms & Conditions are not a formality — they are the operational framework that keeps your account data, transaction history and identity details handled consistently.

Data Retention

We retain your account data and transaction records — including DANA, OVO, GoPay and QRIS payment logs — for as long as required by applicable law, and no longer. You may request a summary of held data via email support.

Cookie Policy

Our site uses session cookies to keep you logged in and analytics cookies to improve page performance. Under these Terms you accept cookie use at login; you can adjust browser settings to block non-essential cookies at any time.

Account Security

Two-step login verification is available and recommended under our security clause. If our systems detect an unusual login pattern on your account, access is paused and you receive an immediate alert to the registered email.

Dispute Resolution

Any dispute about a transaction or account action must first be raised with our support team. If unresolved within 14 days, the terms specify an escalation path. We document every step so both sides have a clear record.

Identity Verification

These Terms require identity verification before your first withdrawal is processed. The step takes under five minutes via the account dashboard: upload a valid ID, and our team reviews it within one business day.

Right to Request Changes

You may request correction of inaccurate personal data held on your account at any time by contacting support. We process correction requests within 7 business days and confirm the update to your registered email address.

Terms & Conditions Questions Answered

These are the questions we receive most often about our Terms & Conditions. Each answer reflects the actual policy text — if you need the full clause wording, search the Help Centre by section number or contact support directly.

These terms apply to every person who opens an account with bola11, where local law permits. They cover account use, deposits, withdrawals, and all interactions with our platform from the moment registration is completed.

No. Our Terms & Conditions explicitly prohibit duplicate accounts. If a second account linked to your identity, device or payment method — including OVO or DANA — is detected, both accounts will be suspended pending a formal review.

We notify you by email to your registered address before any change takes effect. The version date at the top of the terms document is also updated, and the previous version remains accessible in the Help Centre for 90 days.

Yes. All payment transactions — whether via DANA, GoPay, OVO or QRIS — are governed by Section 4 of our Terms & Conditions. Transaction records are retained and available to you on request through email support.

Raise the dispute with our support team via live chat or email within 30 days of the action. We document each case and aim to resolve it within 14 days. The terms outline a further escalation step if the initial resolution is unsatisfactory.

Submit a written request through email support with your account details and the specific data you want corrected or removed. We process requests within 7 business days and confirm completion to your registered email address.

Some clauses — particularly those covering account eligibility and certain payment methods — depend on local law and may apply differently depending on your region within Indonesia. Check the jurisdiction section in the Help Centre for specifics.

Terms & Conditions That Protect Your Account

Reach Us About These Terms

Live Chat

Email Support

Help Centre

How We Handle Your Account Under These Terms

Data Retention

Cookie Policy

Account Security

Dispute Resolution

Identity Verification

Right to Request Changes

Terms & Conditions Questions Answered

01 Who do these Terms & Conditions apply to?

02 Can I use multiple accounts under these terms?

03 How do I know if the Terms & Conditions have been updated?

04 Are my DANA and GoPay transactions covered by these terms?

05 What happens if I disagree with an account action taken under these terms?

06 How do I request deletion or correction of my personal data?

07 Do these terms change based on the region I am in?

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